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"Cleanse" the file

If the system won’t upload your file, it may need to be "cleansed."

Katrine avatar
Written by Katrine
Updated over 3 weeks ago

Pretend you are going to print the file. When selecting a printer, choose "Save as PDF" instead. Save it to your desktop or another easy-to-find location.

Alternatively, you can export the file as a PDF. Open the document and, under File (or "Archive" for Mac), select "Export (as PDF)." Finally, save it (choose "PDF" under Format).

If this doesn’t help, try the following:

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