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"Cleanse" the file

If the system won’t upload your file, it may need to be "cleansed."

Katrine avatar
Written by Katrine
Updated over 10 months ago

Pretend you are going to print the file. When selecting a printer, choose "Save as PDF" instead. Save it to your desktop or another easy-to-find location.

Alternatively, you can export the file as a PDF. Open the document and, under File (or "Archive" for Mac), select "Export (as PDF)." Finally, save it (choose "PDF" under Format).

If this doesn’t help, try the following:

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