Check the following:
Ensure the text is clear (not shaky or blurred).
Make sure all corners and edges of your ID cards are visible.
Verify that no fingers are covering any relevant information.
Ensure that the ID card hasn’t expired.
Both photos should be in natural colors (black/white photos won’t work).
Note:
Screenshots of the digital version of the health card are approved, but the ENTIRE CPR number must be visible (press "Show CPR").
Screenshots of your digital driver’s license are approved, but only if BOTH sides are included in ONE image.
Don’t lose hope – try again!