1. How can I add multiple members at once in Unioo's membership system?
You can easily add multiple members simultaneously by uploading a CSV file with member details. Go to the members page, click "+" under "Members," and select "Create multiple members." Follow the instructions and upload your file.
2. Can I offer free membership or graduated pricing to my members?
Yes, you can create free memberships, allowing members to participate for free until a new billing period begins. You can also offer graduated pricing, where members pay based on the number of days they are on the membership plan.
3. What does a member's status as "Withdrawn" mean?
When a member is marked as "Withdrawn," it means they are no longer associated with a membership plan but may still have outstanding payments with the organization. Members in this status can still have arrears. If the member needs to become active again at a later date, they are reactivated rather than being created anew.
4. How can members register their payment cards?
When members sign up as users, they are prompted to link their payment cards. They must follow the steps, including verification with MitID, to complete the payment for their membership.
5. How can I avoid the error message "A user with this email already exists"?
If you are both a board member and an association member, do not create a new user account with your email. Instead, log in using the same credentials you use as a board member. This will prevent the error message.
6. Can I use the public profile as a website for my association?
Yes, the public profile serves as a mini-website for your association. You can customize it with information about the association, board members, memberships, and events. New members can also join memberships and purchase tickets via the profile.
7. How can I send newsletters or messages to my members?
You can send messages to your members by selecting them all on the members page and choosing "Send messages." While Unioo does not offer advanced newsletter features, you can download member lists as CSV files for use with other newsletter programs.
8. What should I do if I forget my password?
If you forget your password, you can reset it by clicking the "Forgot password" link on the login screen. You will then receive instructions to create a new password.
9. Can I be a member of multiple associations through Unioo with the same user account?
Yes, you can join multiple associations and organizations through Unioo using the same user account. This allows you to manage and participate in different groups conveniently from one place. However, we recommend not having multiple user profiles.
10. How do I create a CSV file for uploading member details?
You can create a CSV file by compiling a list of member details in programs like Excel or Google Sheets. Then save the file as a CSV file. This format is easy to upload to Unioo and can be used for adding members.